Privacy Policy

1. Who we are

HairMax is a mobile and web application designed to help individuals understand and track hair loss. We are committed to protecting your privacy and handling your data responsibly.

2. Information we collect

We may collect the following types of information:

• Account information you provide when signing up (name, email address)
• Hair loss tracking data and progress entries you log in the app
• Usage data such as pages visited, features used, and session duration
• Device information including operating system and app version

3. How we use your information

We use your information to:

• Provide, operate, and improve the HairMax app and its features
• Personalise your experience based on your tracked data
• Respond to your support requests
• Send important updates about the service (no marketing spam)

4. AI and data

HairMax uses an AI system trained on hair loss research and clinical data to surface relevant information to users. Your personal tracking data is not used to train our AI models without explicit consent. The AI is informational only — it does not constitute medical advice.

5. Data sharing

We do not sell your personal data. We may share data with trusted service providers who help us operate the app (e.g. hosting, analytics) under strict confidentiality agreements. We will only disclose data if required by law.

6. Data retention

We retain your data for as long as your account is active. You may request deletion of your account and associated data at any time by contacting us.

7. Your rights

Depending on your location, you may have the right to access, correct, or delete your personal data, and to object to or restrict how we process it. Contact us to exercise any of these rights.

8. Contact

If you have any questions about this Privacy Policy, please contact our support team.